It’s another question asked only if an applicant has zero call center work experience. Why do you want to work as a call center agent?
It’s also a place where people work on flexible schedules and different job functions.” 3. It’s where representatives help customers with the best of their ability to find answers to their questions and fix issues they’ve encountered while using the product or service. Sample answer: “I know that a call center is where people ask for support when they’re facing some issues and problems with a product or service. It must be noted that questions like this one are usually asked if the applicant has no call center experience yet. This question is asked during interviews to check if the applicant has a correct or at least a realistic idea of how a call center works. Related: Resume Samples for Call Center Agent in the Philippines 2. I love reading books and watching movies because I feel like I’m transported to a different world with each book and movie.” I also have great cooking skills which I’ve learned from my mom. When I’m not doing anything, I like to paint nature and animals. Sample answer: “I’m a person with varied interests. Time’s precious in an interview so make sure not to waste any by telling the interviewer things that are already included in the resume.
When answering it, make sure to be yourself so your personality will shine through. The answer to this question is a good indicator of an applicant’s potential. Sample Call Center Interview Questions and Answers 1. Know more about its history, important milestones, what it’s like working for them, and what they’re known for. Study About the Company and Job You’re Applying Forīefore the interview, research as much as you can about the company you’ve applied to. However, if you work on maintaining composure and staying alert even when you’re under stress, then you’re the perfect person for the job. Handling angry customers is certainly not a walk in the park. Once you’re ready, there are various quizzes and exams that you can take to reinforce everything that you’ve learned.
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You can also learn how to pronounce words the right way through Youtube tutorials and online dictionaries. Read articles and books that can help you figure out the correct uses of verbs, tenses, articles, and more. You should look confident, composed, and at the same time approachable during the interview. Practice having the correct posture when walking, sitting, or standing because it can definitely help you build confidence. Try not to make it obvious if you’re feeling nervous or uncomfortable. Mind Your Behavior and Body LanguageĪlways be in your best behavior during interviews. Pick clothes that look professional, follow the required dress code, fit you well, and you feel comfortable in. Make sure that you look presentable when you show up for the interview. Related: How to Become a Call Center Agent in the Philippines: An Ultimate Guide How To Prepare for a Call Center Interview: 6 Tips 1. Thousands of Filipinos are working as call center agents since the job usually comes with benefits and offers a high starting rate than most jobs in the Philippines.Īre you one of the Filipinos who aspire to work as a call center agent? Read this guide to prepare better and eventually pass any call center interview. The country’s BPO (Business Process Outsourcing) industry is continuously growing and it shows no signs of stopping anytime soon.
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